The woman who did my sugaring was really nice and gave me lots of advice/information. The treatment was thorough and the woman took her time making sure it was right. However, I tried sugaring because it was meant to be less painful that wax (obviously not pain free). I found it to be the same pain level as waxing as due to the method there is a fair bit of tugging on the hair at first to make sure the paste will get it which was pretty painful. This also made it a longer process. I also thought the bed was a bit uncomfy and could have done with the pillow. Looking forward to seeing how it lasts but currently not sure it's worth the extra price tag.