I had a hollywood wax and there was a problem with the wax that was used. It was ripping the hairs rather than waxing them out and it was a lot more painful than normal. I went home with lots of wax still attached, a painful rash for 2 days and with patches of hair still left. They did refund me and book me another appointment (with new wax) but the hairs are painfully regrowing with loads of ingrowing ones after only 2 weeks. The staff were very helpful in giving me some creams though.