As usual it doesnt matter if you have an appointment - you still have to wait (on this occasion 20 mins) - i had 2 rings of nail colours thrown at me and they guy just said - choose your colour, a few minutes later he picked them up failing to ask me the choice. then a woman sat down and proceeded to do my nails - at no time throughout the 40 mins i was sat there did she speak to me at all. when done she got up and walked out the back - i left to be chased down the road asking for payment - i had paid online so obviously there is no one there that monitors online bookings/payments