The salon was so cold (one of the other hairdressers was wearing a hat to keep warm!), I had to wear gloves and have my jacket on my knees. I had to ask for a heater which I got but it was tiny and made very little difference. I was left 45 mins with wet hair while the toner was on my hair and I was shaking with the cold. No one even asked if I would like a hot drink! It was a terrible terrible experience! Health and Safety should be called in to investigate, for both workers and customers