I arrived to my appointment to find Rizwana was running behind. But she more than made up for it by applying my booked time and some extra time with added facial/neck massage as a goodwill gesture. I booked the signature facial which is tailored to your skin type, I requested blackhead/milia extractions. Rizwana carefully & manually removed, whilst listening to my concerns . She also double checked the ingredients of her products before applying to my sensitive skin. Really good experience.