Natasha quickly rescheduled my appointment when her colleague was taken ill and saw me on the same day as planned at a time that suited us both. Her colleague made me feel so relaxed whilst she washed my hair, and Natasha was SUPER quick to cut the length I was looking for very accurately. She was incredibly helpful at giving me some advice on my split ends; she recommended me some products too and took some money off the cost of my treatment because of the previous cancellation!