Unfortunately after a really lovely massage, I was offered some herbs which I was told were £40, however the lady took it upon herself to decide I needed more and charged me £120 without telling me!
I arrived there on time and there was no one at reception I had to call the mobile number for someone to open the door, the place looked all dusty like they were on refurbishment. The lady kept asking me loads of questions during the manicure, and trying to sell me herbs, I didn’t appreciate as I usually do my nails for a relaxing time.
I would have done a better job myself blindfolded. The lines of the French manicure are thick, not straight. I left the salon as it was late, though I could bare those lines for few weeks but 2 days later the white tips are dented. I sent an email explaining the situation but no response. I called, Jenny got aggressive and raised her voice;spoke to "a manager" asked to just remove my shellac, no refund request. They told me they have a "24hr policy"which is not displayed anywhere. They hung up.