I walked into a dingy waiting area to a man who could hardly speak English and had no knowledge of my booking. A woman came up 15 minutes after my appointment time and pointed at the chair in the waiting area. I asked if there was anywhere else and she pointed downstairs, asking me to follow the man, but when I asked if he was doing the massage, she offered to do it herself. It turned into a full body massage which was nice but I definitely wouldn't go back!