There did not seem to be any organisation in regards to appointments even though I had pre-booked. The massage was due to start 10 mins after I booked and then I was taken to room to find towels to lay on all dirty. Initially when I raised this she simply covered the part of the towel and then when I said I would want it changed. She agreed to change the towel and then I saw the base that covers the top of massage board was also dirty. I was told this must have been from the person before. I thought it was disgusting that they had not changed this either. I was no happy so decided not to have the massage as I was concerned about the hygiene!
I hope others have a better experience than I did as it ruined my afternoon.