Everything was very good. I regret to say that the young lady had a few problems getting the wax off my thigh which made it very sore and nearly broke the skin. I have been waxing my legs for 30+ years so the hair is weak and I usually have no issues. I know this does happen from time to time but this was particularly bad. I also note it seemed to be a new brand of wax to me and found it unusual that the wax was spread on both legs before being taken off.