When I turned up at 10am for appointment shop was closed, finally somebody appeared at 10.15am. Then the lady proceeded to do a walk in customer eyebrows before mine, meaning I wasn't seen until 10.45. She then proceeded to do a Hollywood wax with strip wax when I booked hot wax, & clearly had no idea of my booking as tried to charge me at the end for everything when I paid online via treatwell. The ladies we nice, but have no idea how to run a business/bookings. 15 mins late toy appointment, then serving a walk in before me making me even later. Then using the wrong wax. I personally won't be returning.