I had a full head of highlights & cut which unfortunately I was quite unhappy with & don't feel i got what i asked for. However after phoning to let the salon know i went back the following day & they were very professional & did their best to correct the issue. The management of the salon were lovely & i was also offered vouchers to use on my next visit which i felt was a kind gesture.
Although i wasn't happy with my hair i have rated the salon based on that i can't fault the service i received.