I have never written a negative review before but I had a really poor experience. I purchased an hour massage and access to the facilities. My massage room was extremely cold and the masseuse used very hard pressure and when I asked for a lighter hand he would for a few minutes and then return to the hard pressure. After my massage no one came to show me the facilities or show me around so I had no idea where anything was, ended up leaving early even though I had paid for an hour of access.
The staff were very pleasant and professional. The decor in the venue was very nice and relaxing, with ambient music through the whole place. The green tea was exceptional. The treatment was very good, more than what I expected. I will definitely revisit or buy for someone else as a gift.
Treatment by Best Female Therapist•Back, Neck & Shoulders Massage
I booked a last-minute Thai massage to deal with a specific muscular pain. Although they were running quite late, they made a point of reassuring me that this wouldn't impinge on my appointment time. My massage therapist, Tan, listened carefully to my symptoms, double-checked all was okay medically to proceed and then really focused on the area, and the referred-pain points. She was so lovely and excellent – the next day the pain had shifted and I felt so much better. I'll book again.