Thai Square Spa Reviews
25 Northumberland Avenue, Trafalgar Square, West End, London, WC2N 5AP
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654 reviews
My visit to Thai Square Spa was truly atrocious from the moment I walked in til the moment I left. I walked in on a hot June day and I was really thirsty so when I was greeted by the receptionist, I requested a glass of water, which she said I should wait for as someone would get it later. The receptionist asked me for payment before I had even had my treatments, which I found a bit strange.
They led me down to the dark, dingy treatment rooms, where I was told to change into a robe and slippers and then moved to a private room. The massage therapist washed my feet in a bowl of dirty water, and asked me 'how many weeks pregnant I was' -(I'm not - and I wear a size 10/12). I was incredibly insulted but thought I'd just relax and the treatments would make it worthwhile.
Unfortunately, the treatments here weren't even worth the time I spent travelling to Thai Square, and I found myself wishing I had stayed at home and watched TV. I had a Thai Traditional Facial, a series of face masks and oils applied to my face, which made me feel like my face was on fire. It was truly, truly horrible and I spent about 20 minutes in the bathrooms itching uncontrollably. It gave me the worst skin of my entire life - bright red, inflamed, itchy and falling off.
I had also booked a £55 Oriental Head Massage, which was basically one of the staff poking at my head for about 10 minutes. It was not relaxing, it was not enjoyable, and it was incredibly overpriced.
I was so disappointed that I asked to see the manager after my treatments were finished and explained to her what had happened. She was insanely rude and unhelpful and started getting angry with me, saying that 'no-one else had ever had a bad experience' with one of their facials - completely ignoring the fact that I was standing there in front of her, nearly crying with the reddest face in the universe! I argued with her and another receptionist for about half an hour and they still wouldn't give me a refund in spite of the fact that they had completely ruined my face, and I had plans that night! At first they offered me a voucher for another treatment (as if I was ever going to set foot in the place again) but eventually they gave in and refunded me for the head massage.
Needless to say, I will never be going back to Thai Square Spa - thanks to the rudeness of the staff, the appalling customer service, the terrible quality of the treatments and my probably scarred forever skin. I got stared at the entire way home and was so embarrassed - definitely not the relaxing experience I was hoping for. I wouldn't recommend Thai Square at all if you want a spa experience that is actually relaxing. It's also very, very overpriced.
Thai MassageShow all…
Great first visit at Thai Square Spa. I booked the destress package for a FR evening after work because I really needed to relax and my back hurt from all the desk work. The traditional Thai massage has its moments in which you wonder whether you should have booked a softer aroma therapy massage without the pressure, but the feeling afterwards is priceless and incredibly relaxing. Really helped with my stiff neck and backpain. Rounded up with a heavenly foot massage I left the spa walking on clouds. Will definitely come back and recommend.
Treatment by Female Therapist•
Foot MassageShow all…
I had the back, neck and shoulder massage, which was great.I had moved over the weekend so had tension in my back but this massage got rid of a lot of tension!
Treatment by Female Therapist•Thai Massage
I received top notch service here for my Stress Buster massage - the head massage is not to be believed. The therapist was strong enough to give me a good massage and the spa facilities are just what I expected.
Treatment by Female Therapist•Deep Tissue Massage
Used to go to this spa all the time and joined the membership many times there, but was really disappointed by the rude male receptionist in the spa. I have never been since then. Ppl go to spa for relaxation not to be treated rudely. The spa itself was exotic and beautiful. The massage quality depends on which therapist you get in a matter of chance. Sometimes, I got satisfied but sometimes not. It is very unfair for its price.
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