The gym has new weights and the equipment is of a good standard.
But, the Spa is very dirty. The steam room has broken tiles and stains on the wall. The sauna has a cold draught from under the door. The staff were very rude.
Swedish massage was great and friendly staff. Towels and sandals should be provided free of charge and would expect fresh, not pre-made food to be provided.
Bought it for my mum as a special treat, we got there and I was a bit disappointed with how it looked on the outside and the reception area. The staff were very friendly and quick to serve though and showed us the beauty salon (which looked amazing!) and the pool area. In the pool area the jacuzzi was out of order which was annoying for us, but the pool was lovely - really warm! We also used the steam room which was nice and clean. Treatments were amazing, had neck/back/scalp massages and just wished it could of gone on longer, left feeling very relaxed. Probably wouldn't go back as it was pretty standard but still very enjoyable
Not to have members of staff using the facilities. When contacting general manager to be called a liar. The pool is a fitness pool so you can't relax in it
It was a wonderful time, we both enjoyed everything and the treatment was just perfect. Staff are very friendly and the facilities are fantastic. We had a great end of the year at Bannatyne's Banbury. Thank you!!