The Beauty Clinic - Kingston Reviews
128b London Road, Kingston Upon Thames, London, KT2 6QJ
Check availability and book onlineReviews are written by customers after their visit.
337 reviews
Very unimpressed. Staff were too busy blow drying each other's hair and I was ignored for the first 10 minutes I was in the venue (so the appointment started quite late). Finally, when I had the massage, the masseuse proceeded to rub my skin raw. It was very uncomfortable and she did not seem to have any proper technique. Also, it only lasted 45 minutes when I had booked for 60. She mumbled and abandoned me in the room at one point - I assumed it was to relax, as I had looked at the clock and saw I had plenty of time left. When I realised after 15 minutes she wasn't coming back, I just packed up and left. I was really disappointed as I seemed to be an inconvenience to them, although there was no one in there. I wish I would have said something at the time but I was so surprised by the poor service. It was nowhere near the standard of previous massages I have had. I would not recommend the salon for this service.
Treatment by Sam•Swedish Massage
I arrived 15' earlier and the woman immediately started my threading without any problem.She was really nice and she tried to make me feel comfortable speaking a little bit with me before she started and helping me find the best position.I don't have many experiences with threading but I think the treatment was good(eyebrows+upperlip):I explained what shape I would have like and she firstly just wet the zone with a piece of cotton and at the end she applied some aloe gel.
Treatment by Sam•Facial Threading
I will not be returning to the beauty clinic Kingston. My haircut was absolutely beautiful and for this alone i would have given 5 stars and i would have wanted to go back in the future. However I paid on treatwell my £35 cut, wash and blowdry and on arriving at the shop and telling the hairdresser how i would like my hair i was informed this is a "restyle" which it was slightly shorter than i normally get it - but the same style. They advised me that i would have to pay more for the blowdry but that the restyle would cost the previously paid £35. I asked twice how much more and they did not answer me only said we will deal with it after the hair cut - if they had advised me i wouldn't have went forward with this.
I expected to pay a further £10 maybe upon leaving the store i was told i should have been charged an additional £40 but that they would only charge me £30.
Outside of a very well known salon i do not know any hairdressers who charge £40 to blow dry hair.
On the website there is a time guideline of 1.5 hours which my haircut wash and dry was well within by 20 minutes.
Feeling obliged i paid the money and left.
I really value transparency with treatwell and with the treatments i choose on this site.
I was not sure whether it was the clarity on the website or the salon itself but regardless i paid £65 for a haircut and blowdry and left feeling ripped off.
It is a small and not well known salon with 2 chairs. I avoided the large branded salons because i did not want to pay this amount to have my hair done.
I will unlikely be using either treatwell or this salon in the future as it has left me extremely untrusting of the whole thing.
This would have been a very positive experience if not for this. I always have my hair cut the same way and have been to numerous other salons - through treatwell and booked online and never had this happen. I think it is an absolute disgrace and left feeling as though i had been robbed.
Styled by Sam•Ladies' Haircuts
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