Booked in for a full leg wax, therapist was personable, and friendly. However, lacked experience in waxing as had missed a large majority of hair on my legs. Disappointing, and wasn’t offered any compensation. Aside from going back to the salon room to remove the remaining hair, but given the time and delay to starting my appt. I didn’t have any time. I had a different therapist the next time, and I was very happy with her waxing.