The Beauty Room Reviews
23 St Andrew Street, Hertford, SG14 1HZ
Check availability and book onlineReviews are written by customers after their visit.
182 reviews
After finding Hearts Beauty on treatwell website this Friday (01/07/2016), I called them up to book an appointment for my wife.
Spoke to who I believe it was Bonna on Friday afternoon to book an appointment which was available for Sunday (03.07.2016) at 5pm.
Bonna seemed very friendly and told me the booking was made and that she would text my wife directly, on Sunday morning to confirm the booked appointment (why confirming a booked appointment??).
Well, Sunday came but no text from Bonna.
At 4:30pm we were on our way to Hearts Beauty premises.
At 4:40pm Bonna finally text my wife confirming the appointment.
We arrived at 5:05pm, rang the bell, no answer, called her number, no answer, text her, no reply. After waiting for about 5-10 minutes outside, we decided to leave, what a wasted journey.
Bonna then decided to reply to our text 15 mins later - not even a call - to let us know that we didn't reply to her text confirming we're coming, so she booked someone else in. What a way to make a first impression to your new customers.
First, Bonna's text message didn't ask for a confirmation reply.
Secondly, no apologies, not even wanting to make it up to us in some way.
Hearts Beauty must be extremely popular to fill in the slot on a late Sunday afternoon with less than 20 minutes to the start of the appointment.
Thanks Bonna for such an amazing experience, be sure we will spread the word!
I had a deep tissue massage with Bonna and i loved it. Although I had to reschedule my appointment, Bonna was able to accommodate me the following day. Her facilities are good, it's clean and provides a relaxing atmosphere. I would go back for another treatment.
Treatment by Bonna (Senior Therapist)•Deep Tissue Massage
The therapist had to reschedule twice but the treatment was great. Very good communication.
Treatment by Bonna (Senior Therapist)•Aromatherapy Massage
I would never go to anyone else to have a massage! Bonna is fantastic, friendly and welcoming from beginning to end. The only person I have been to who does a 'deep tissue massage' justice and I would highly recommend her to anyone.
Treatment by Bonna (Senior Therapist)•Deep Tissue Massage
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