Courtnie is amazing! Felt so comfortable with her that I forgot about the pain from the wax I was having. The wax itself was done well, and although she was having a busy day, she made sure the job was done properly. Will definitely be back!
Disaster...
I have known this salon for a long time and I never experienced something of this kind... There is a new hairdresser since Jade, the owner, went on maternity leave.
The new hairdresser seemed confused on my arrival and I think she was expecting just a wash and a blow dry instead of a haircut although this was booked in advance via Treatwell. I think she had another client coming at 3:30 so she cut my hair and let her apprentice to style my hair which took a bit longer than expected and the outcome was far from what I would expect from this place. My hair was flat and straight whereas I was clearly asking for a bouncy look. To be honest I was in a rush so wasn’t bothered with checking the outcome which was my mistake. The apprentice was too distracted dealing with another client’s kid to focus on what she was doing.
I went away for Christmas soon after the visit and it wasn’t till I styled my hair by myself and looked through a second mirror at the back of my head to notice that my hair was cut wrong... I asked for a straight cut with no layers and instead I got uneven layers which were sticking out in all possible directions!!! Terrible haircut impossible to style... I am going to see someone else to get it fixed. Never coming back to this place which is a shame because they were doing so well. I feel sorry for Jade because she is a great stylist but leaving her salon in hands of incompetent staff is far from ideal.