I've used this salon regularly for waxing since moving to the area about 6 months ago. Having had back pain for a few weeks my partner offered to treat me to a massage there. The first appointment was cancelled with an hours notice, due to a therapist's broken down car. I turned up for the second one to be left sitting waiting for half an hour, to then be told that I'd have to wait at least another 20 minutes, but still with no reason for the delay. Given that I'd arranged childcare especially I couldn't afford to wait. My 'Christmas treat' was ruined and only useless appointment alternatives offered. A real shame as I'd rated this place and recommended to friends until now! :(