I got my hair cut short as it was quite long with dead ends. It was uneven at the ends and the fringe was cut straight across with no blending. I told her and she kept making excuses for why 'that's how it falls' 'It is the shape of a 'U' at the back though'. Asking more about what a customer would like and listening to them would be recommended. I had to go the next day to another hairdresser to fix up the mess. Not happy.