Outdoor facilities not working. Foot spas had no additional additives. Mish mash of facilities not in one place. The relaxation room full of a group of women talking loudly ...no signs up etc to tell people to be quiet.. Quite disappointed.
Had a lovely overnight stay - value for money was exceptional! Staff all really friendly, nothing too much trouble. A pool would have been nice - but hey - you can't have everything!!
The spa deal was a real bargin , but the staff were mainly absent, we stood at the bar that was unattended ,and waited ignored to be seated at dinner when we passed reception the two staff never bid us good morning. maybe some service training could be given customers should be made to feel welcome.
fabulous experience from walking into the hotel we were welcomed by friendly helpful staff , the treatments were excellent everywhere was spotless and we could relax and use all facillities without being crowded due to good planning by staff.
The rooms and food in the hotel excellent and i will be booking again .
From the minute we arrived the staff were extremely friendly and welcoming at reception, in the spa, and at the restaurant. The bedroom was a little bit dated, but it was just somewhere to rest our heads. The bathroom in our room and throughout the hotel looked like they had all been recently refurbished, very clean and modern. Would definitely recommend going here, spa facilities and afternoon tea were lovely. I wasn't able to have the glass of bubbly included in the package as I was pregnant at the time but the staff were more than accommodating and found an alternative 'treat' for me to have. Honestly cannot recommend this place highly enough, a truly excellent stay.