Treatments and spa we enjoyed - staff were really helpful and attentive. However no availability of robes even though we were happy to pay as per the details in the booking - reason we were given was that "housekeeping had just be done".
Then the afternoon tea. My wife's dietary requirements weren't considered (even though we e-mailed ahead) and we had to request alternatives rather than they be offered. And we weren't given our glass of bubbly either.
Overall - a good, not great, experience
I took my friend for her birthday and did the 1 hour jacuzzi and steam room, it was 10/10 Staff was amazing and lovely, top notch Will definitely go there again