Arrived early expecting to need to change into a robe ahead of the treatment. After filling in my form I was 10 minutes early. I was asked if I’d like to go and come back later - which I said no happy to wait. Was offered to wait in the relaxation room but no robe offered so extremely hot in my normal clothes. The treatment was meant to be back, neck and shoulder which I’d booked due to tension in my back - she ended up spending a while on arms and legs which I hadn’t wanted unfortunately.