Facilities were cramped, with customers bags & towels on the floor. Hardly any space to get changed & changing room way too hot. Floor was wet. Shower didn't drained fast enough which flooded the floor.
Massage was ok but it certainly was not an experience, felt a little bit mechanical- feet & neck weren't massaged.
Confusion with pricing too. When I enquired I was told massages were £89 but when paying we were told the price had gone up, no explanations as to why & we were charged £98.
The thermal sweet is misleading.. the Pool is considerably low in temperature.. it should be much warmer if you're advertising as a Thermal suit!! I said this on my previous visit. As did my other customers. Yet on my return.. the pool was still far too cold. Your so called " Salt Room " is a gimmick. It's a room. That's it. The steam room smells strange. No essential oils or anything. I'm a Pool Engineer by trade. The Pool IS TOO COLD!
Really good treatment, my shoulders and neck were much less stiff and the knots and tension were dealt with by Freya. Would definitely recommend this muscle de- stress treatment.