Rasul treatment was amazing - so intense and relaxing. The spa itself needs a lot of tlc. The pool was cold and the rim dirty. It was not clean - there was an old bit of cotton wool that hadn’t been cleaned away all the time I was there. No lights in the shower experience or Turkish bath and the light was hanging out in the steam room which is dangerous. I would say 4 star
Too short of staff, reception doing your treatments??
Changing facilities tiny, dirty and lockers had no towels in them or hangers
Nobody greeting you properly showing you where things are
Needs more guidance from the outset and at the end. Where was the post-therapy advice on drinking some water afterwards, for example? Why did we fill out a form if it was only being filed away and not being used to offer us some guidance?