Claire was an excellent masseuse , I could actually feel the massage, I requested firm and that was exactly what I got, was perfect, my only criticism is that the womens changing rooms are incredibly small, only 1 shower cubicle, there were at least 4 women at the time trying to change , and I had to sit and wait for someone to finish in shower! Which isn’t great when it’s extremely hot in the changing room as well and is impossible to do social distancing! Perhaps a re vamp of the changing room