The Cottage by Bluewater Spa Reviews

Best Western Plus The Connaught Hotel, 30 West Hill Road, Bournemouth, Dorset, BH2 5PH

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Reviews are written by customers after their visit.

4.7
4269 reviews

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Written by our customers, so you know what to expect at each and every venue.
You could do with some loungers next to the pool rather than chairs and tables as we would’ve liked to have relaxed and gone in and out of the water. I think if the day was a little longer, it wouldn’t feel quite so rushed,, perhaps another hour till 5 o’clock instead of four. There were three of us chatting, so it took quite a long time to do everything, we only had an hour and a half before lunch and then half an hour after lunch before a treatment before we had to get changed and leave
On arrival there was no one on reception to book us in and we waited about 15 mins despite hailing a passing member of staff for assistance. The floor in the changing room was very wet and slippery. Although a warning sign was present this doesn’t stop the floor being a falls risk. We never saw a member of staff come in to mop the floor dry. Therapy staff were pleasant and respectful.
Booked a spa package for husbands 60th birthday. Both the massage and facials were excellent. Both ladies very professional. Look forward to returning again soon when we are next in Bournemouth
The therapist was very caring professional and listened to what I needed from the massage. Thank you .😊
Lisa was very great she helped me to relax and unwind. Will definitely go back soon.
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