The Spa is lovely, although the pool area a bit tired, there are only 5 sunbeds around the Pool and we struggled to get 3 together having to wait until other people vacated them. The lockers in the changing rooms are not big enough to hang your clothes on a hanger, Shower in the pool area would not switch off every time someone used it, consequently people just left it running what a waste of water.
Been to this SPA a couple of times. Always find it has a relaxing environment. On my latest visit had a really nice much needed 25mins back massage on my arrive to the BW hotel. The treatments performed by the staff at BW SPA are excellent.
My massage was fantastic, Tatjana was brilliant and very helpful. Unfortunately the staff member on Reception was abrupt and rude, she made me feel unwelcome.