The Cottage by Bluewater Spa Reviews
Best Western Plus The Connaught Hotel, 30 West Hill Road, Bournemouth, Dorset, BH2 5PH
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4344 reviews
Real Experiences
All reviews are genuine feedback from verified customers, so you know exactly what to expect at each and every venue.Was very relaxing, enjoyable and great massage. Would recommend to family and friends. Staff helpful and friendly. Overall, a beautiful Spa and relaxing massage.
Although overall I had a good day, I don't feel there was enough attention to detail. The email confirmation didn't confirm the times I booked my treatment or my lunch which would have been nice to get on the reminder email. When I arrived I was told I needed money for the locker (as silly as it sounds this day and age a lot of people don't carry cash). The lady who did my treatment started to give my the wron G one and 10 minutes in after I finally realized she was doing it wrong I had to stop my massage (which is meant to relax me) and tell her she is doing the wrong type of massage I asked for a hot stone massage.
These small details meant that I was unable to relax and distress because I worry about the little things like having to remind staff how to do their jobs.
It was a lovely hotel and spa but like I said attention to detail really let it down.
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