Surprised by need to actually be charged £20 deposit for fairly average bath robe. Took two daughters so charged £60 which came out of account, dropped average robes in dirt box now waiting for refund to hit account. It seems to me every customer must therefore be seen as wanting to smuggle the bath robes out if we are charged a deposit which is only refunded on handing it back. I resent that and will search other venues out before returning here.
The venue was clean and pleasant. The facilities were excellent. The massage was all we had hoped for. We upgraded to a hot stone massage - lovely. Afternoon tea was delicious and plentiful. The only slight niggle was the long wait for tea to be served but that wasn't a problem since we could sit in the bar and chat while we waited. Overall a great day out.
The day was fabulous from start to finish. Very relaxing, clean surroundings, friendly and helpful yet professional, enjoyed our lunch, nothing at all bad to say. Will definitely plan to return later in the year. The only downside is that the day went too quickly!