We arrived 45 minutes before our massages thinking we could have a swim before hand and were told at reception it was £20 each to use the pool. We advised we had booked 2 massages and had afternoon tea booked afterwards so only wanted a quick 30 minute swim but were told again it was £20 each to use the pool. We declined, and were shown to the relaxation room with our bags and coats still on, we weren't offered towels or dressing gowns or shown to a changing room. Pretty disappointed.