The Cottage by Bluewater Spa Reviews

Best Western Plus The Connaught Hotel, 30 West Hill Road, Bournemouth, Dorset, BH2 5PH

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Reviews are written by customers after their visit.

4.7
4329 reviews

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Written by our customers, so you know what to expect at each and every venue.
All seemed efficient, clean and a good massage.
Lisa was lovely, and would definitely choose her again
Spa with massage and afternoon tea was ok. Didn’t feel overly relaxing and wasn’t a warm welcoming atmosphere. Pool area is quite tired and minimal staff in restaurant meant long waits. Afternoon tea for allergy had very dry hard scones. Massage was ok, too much oil and not enough attention to knots even when mentioned to masseuse. Pleasant day but probably wouldn’t visit again.
First time at this Spa, myself and two friends. Reception staff in Spa not very attentive, not shown where the gym was, not told where to put used towels etc, we were directed to the changing rooms and told someone would collect us at treatment time. Two of us found the robes too small, I asked the Spa receptionist for a larger one, she changed it but for one of the same size, told me they were all the same size! So if you are a size 14 or smaller you should be ok! Would not return here.
I had an excellent treatment, my friends was a bit rough , robes where too small , they were a large, we are both size 16 so abit poor .
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