The Cottage by Bluewater Spa Reviews
Best Western Plus The Connaught Hotel, 30 West Hill Road, Bournemouth, Dorset, BH2 5PH
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4336 reviews
The sauna was not working
You could only use the relaxation room just before and after your treatment. Was told we weren’t allowed to seat in the room
Pool area wasn’t enough loungers to sit! So you had no where to go
You couldn’t get a drink had to keep getting dressed to go upstairs.
Not everyone wants water in plastic cups all day !
Pool area needs updating.
It was supposed to be a nice relaxing day for my daughters 21st birthday. I will not be recommending the spa to anyone.
Swedish Massage
First visit, felt at ease straight away.
Massage & facial were wonderfully relaxing.
Thoroughly enjoyed my experience
Swedish Massage
Could have been cleaner & it was looking tatty. Broken ceiling tiles, the Shower by the pool was very slow draining so you had to stand in other people's water, Sauna was out of order.
Therapeutic Massage
Sauna was out of order and we weren’t notified. No discount on spa day considering the facility we paid to use, wasn’t available. When addressed, was told they couldn’t do anything. Spa was very tired and neglected - Steam room door wouldn’t close properly and some of the lights weren’t working, locker rooms were old and tired and lockers quite filthy. Swimming pool edge was green, algae? Massage treatment was great as were our therapists though.
Deep Tissue Massage
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