I had a reaction to the serum ,so the treatment was not completed.
The therapist was caring and did a lash tint instead.
I tried to get a refund and was given some guidance but this just wasn't going to happen.
I was then asked to pay extra for the lash tint .
Not particularly caring to be honest as I have used the salon for years and remained loyal.
I don't feel it was anyone's fault but a little extra care goes a long way .
I have another appointment booked and will review
It wasn't Samantha, it was Danielle. She was from Hitchin and had to stand in due to shortness of staff.
I had one patch of skin on my left underarm which was sore and is still red today, 2 days later.
We got into difficulty in the bikini area (I had previously requested hot wax for this area and in fact for all the waxing, but the message was missed) and the manager had to step in and do the bikini wax. She wisely avoided the area which had previously been so sore but I ended up incomplete