The Cove - St Albans Reviews

17 Russell Avenue, St Albans, Hertfordshire, AL3 5ES

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Reviews are written by customers after their visit.

4.6
587 reviews

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Written by our customers, so you know what to expect at each and every venue.
Great efficient salon. I arrived early and they managed to get a different therapist to see me so I didn’t have to wait - great customer service!
Would not re visit. Duration of the eyebrow wax was over 90 minutes. Normally takes 15 minutes, Not only this but I found the therapist was constantly insulting me whilst trying to upsell treatments. Being told your eyebrows look awful and that you have a hairy chin is not professional. I expecting a relaxing spa experience as I work a busy day to day life however I felt degraded. I don't think it was intentional by the therapist to offend me.. Perhaps in future your staff could leave the upselling until after the treatment
Nice, clean Spa, had a great massage.
The staff was lovely and friendly. The place looks slightly worn down - so not the best ambiance. Decent wax but not as good as some of the others I've had.
Lovely staff, really friendly and made me feel at ease during both treatments.
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