The Diamante Rooms Reviews

1st & 2nd Floor, 4 Old Eldon Square, Newcastle, NE1 7JG

Check availability and book online

Reviews are written by customers after their visit.

4.8
1587 reviews

Filter by treatment

Filter Reviews

Treatment

Filter by rating

Rating
Filter by rating

Verified reviews

Written by our customers, so you know what to expect at each and every venue.
Staff were very polite and waxing was done professionally with minimal discomfort. I’ll be back again next month!
Show venue reply...
Not as full a Brazilian as desired. Staff do not give you time to get changed in private. Cheap service but also less quality than if you pay more.
Show venue reply...
The lady who did my wax was very nice and friendly and the venue was pleasant, however the wax itself was not good at all. It was more of a bikini than a Brazilian (nothing taken off underneath) and extremely painful as she slowly peeled the wax off rather than ripping it off quickly. I ended up having to go to another salon which resulted in me paying double. I felt bad complaining in person as I didn’t want to upset or offend the beautician, so first approached the salon by email to explain what had happened. However the response I got was very unapologetic and apparently it is their ‘policy’ that if a customer is unhappy they must return to the salon for them to judge themselves, which I find untrustworthy and unprofessional.
The nail technician was delightful- skilled, professional, kind and empathetic. This is the best my nails have looked and the therapist was completely great. I’d thoroughly recommend this service at this salon.
Show venue reply...
Great service, would definitely recommend it. My nails look amazing and they remain shiny for up to three weeks. All the girls are lovely and it is always a great experience to visit them!
Show venue reply...