Although friendly chit chat isn't essential to getting my brows done, the basics of communication is. I wasn't asked my name, what i wanted done, if i wanted a drink, or even told the name of who was doing my treatment. Overall just the awkward silence was not the salon atmosphere I was hoping for. However quality of treatment was okay, but can tell lack of care due to excess wax just left in my brows and unwanted hairs still left behind.