The Gloss Reviews
79 Walton Street, Chelsea, London, SW3 2HP
Check availability and book onlineReviews are written by customers after their visit.
748 reviews
Cut off so much more than I had wanted and we had discussed. After cutting and blowdrying, he picked up my ponytail and cut half off, for reasons that escape me.
Blow Dry
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It was a good waxing treatment, quick and effective. The place was friendly and clean. Perfect for a lunch time pampering.
Ladies' Waxing
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Very good products and technique. Overall really good experience.
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Hyen is a brilliant therapist and my skin always feels extremely clean and fresh after a treatment. Would highly recommend.
Classic Facials
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Had a groupon and was, to be frank, treated like dirt.
I was treated shabbily from start to end. I duly handed in my printed voucher on arrival, to the receptionist, yet when I left, she asked for it again and denied me having handed it to her earlier!! When I told her nicely that I'd already handed her it, she immediately stopped smiling and glared at me, and said "ummmm...right, sure you did..."
I had highlights and after they were painted in and were taking, a regular customer came in, so the guy doing my hair actually chucked me out of my chair, and told me to go and sit in the waiting area by the door!! He then fell over himself offering her drinks and snacks. I'd been offered nothing.
To top it all, the water ran out because of some issue they had, so I was kept waiting at the sink with product STILL IN my hair and desperately needing to be washed out, while they all panicked.
Never again.
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