The Gloss Reviews

79 Walton Street, Chelsea, London, SW3 2HP

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Reviews are written by customers after their visit.

4.4
748 reviews

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Written by our customers, so you know what to expect at each and every venue.
Would not recommend. This is a small hair salon that has a pedicure chair and nail section squeezed in in the back. Perhaps it was because I was their last client in a Saturday. But the staff were more concerned with gossiping about each other's plans for that evening. Little if any attention spent to me, the customer to the extent I actuslly found myself feeling somewhat of a nuance. A luxury pedicure this was not! Nail polishes were cheap and tacky in selection. The pedicuist was good though I had to feel sorry for her as she was working with what was given to her. Cheapest products avail were used. Even the so called exfoliating was carried out using remnants of product in a dish that must have been there all day rather than use anything fresh. Drying my nails became almost a comedy act in motion. Where was there an electrical point??? Finally I was told my nails were done and dry. I was wearing open toe sandals. I lived 5 mins away. I didn't even walk, by the time I arrived home, carefully removed my shoes- one of my big toes had already had half the nail polish smear and had come off. Forget trying to call them, even before my appointment. It was near impossible to get them to answer, if I was lucky I occasionally heard an engaged tone. I would not go back there at all. And certainly don't reccommend. Very disappointing.
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Wonderful experience--the stylist was very competent and thorough and he really listened and cut my hair exactly as i wanted!. The staff is also really pleasant, the booking was hassle free and the place is nice and convenient to get to. I will be returning for my next hair cut and possibly trying their other services as well. Thank you.
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Great shellac pedicure from Kristina. Clean salon and friendly staff. The booking was straight forward and they had all the details on the system.
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Probably one of the best time place I went for pedicure and manicure. Very friendly staff and well experimented, the service was excellent and relaxing Wills exo go back there
Have been here a few times now - for pedicures and microdermabrasion treatments. Very happy with the microdermabrasion treatment and have already noticed results. The staff are lovely. Cynthia is a gem - I had the most amazing and relaxing pedicure with her. I got the works! Feet buffed, massaged and moisturized, plus a lovely polish at the end. Lovely treatments and well priced. I've always left 100% satisfied. Am definitely a returning customer.