Made to feel very comfortable. Treatment took longer than 1 hour so just keep that in mind. They were also running about 15 minutes behind so you might want to factor in lots of time.
I came in with a headache from tension in my neck and shoulders - the masseuse listened to my problem and tailored the massage to my requirements. Definitely worth the money and I will be going back. The only negative was that the room was tiny and needed a bit of a refresh but for the money I paid, I wasn't complaining.