It was my first time visiting for any treatment. It is clean and professional. On arrival you are provided with slippers and asked to remove your shoes. I was greeted by a lady that turned out to be the one doing my waxing but she didn't actually introduce herself as such. She did not offer to leave the room whilst I undressed and there was nothing to cover yourself with. The room is clinical. The wax itself was thorough although more hairs than usual seemed to break instead of pluck.