I'm pretty furious to be honest. Booked an appointment, the technician was off sick but I wasn't informed prior to the appointment. Offered me 4:15 that day (couldn't do as work full time). Apologised profusely but nothing really done to solve it. I called the branch head office in Dorking, who said the manager would be in touch. I'm still waiting 3 days on. I realise it's a busy time, but my experience was disappointing. I've been twice before and had a good experience for other treatments. A silly thing to be cross over, but when you look forward to something all week...