This was my second visit, and. Lois was amazing! I'm so happy with my brows. I'm quite particular with sensitive skin, so waxing is a no go for me. Lois welcomed me even though she was busy with another client. I was able to sit and wait in the warm comfy waiting area. When Lois was ready, we moved to the treatment room which was clean and tidy. Lois is clearly skilled and took her time making my brows look fab. Total perfectionist! Thank you!