The Loft Salon Reviews
11-13 Trinity Square, Royal Zone, Nottingham, NG1 4AF
Check availability and book onlineReviews are written by customers after their visit.
1348 reviews
Shocking. I went into the salon with light brown hair and had previously told the woman I wanted my hair dyed blonde. She said this was possible and bleached my hair, and dyed it telling me it was going to be white blonde. My hair came out a yellow colour and the hairdresser admitted it didn’t look how it was supposed to and asked what they should do to fix it, and I said to dye it a darker blonde which they said was possible. They then proceeded to dye my hair the exact shade of brown it was when I walked into the salon that morning (after 5 hours of faffing about), and then when I said I wasn’t willing to pay full price as my hair was not what I asked for and looked the same as before I’d gone, they told me I couldn’t have any kind of discount and charged me £80 for my hair to look the same as it did when I got there but in worse condition, as opposed to the previously agreed price of £57 for my hair to look the way I intended. Absolutely ridiculous for a company to pretend to be unaware of their own mistakes and to charge full price for work they know was not what was asked for. Especially as a student with little money I am disgraced by their lack of respect to their own clients.
Had an amazing visit, Issy explained everything happening during the appointment and was really chatty and funny and listened to exactly what I wanted. Plenty of drinks offered. Loved the atmosphere, everyone was friendly, music not too loud, very clean. Definitely going back again!
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good manicure and pedicure good choice of colours. slightly uncomfortable way to do a pedicure.
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