The Massage Rooms - Mobile Massage in London Reviews
London, "All Over London Zone 1 - 6", W1K 1AH
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71 reviews
The lady was very sweet, very observant of hygiene/Covid and a great massage
Treatment by Anita
It wasn’t a deep tissue. I am really sad and will not be using this company again because in a attempt to address a situation, I ended up having a manager called Kasia send lies and really offensive comments. It is sad in this world that when trying to engage in a conversation, I get accused of « threatening ». I never asked for a « full refund » it could have been partial, it was a matter of principles. Why would I lie? Really I messaged you at 11pm crying in my bed because after 1.5h massage, I coule feel no difference. I didn’t call you name, I didn’t challenge the quality of your organization, I just said « sometimes people have good intentions but the customer knows best ». Monika asked me if I was feeling lonely or else. Why would she ask that? I just asked for a deep tissue and my therapist said she wanted to « relax me » and went on to ask me personal questions about my life. This holistic approach was not what I asked for because I have an athlete body, I have been working non stop on the Covid-19 response since March, I am stressed and my body reacts to it. I wanted a deep tissue and not a conversation nor reflexology. I NEVER told her it was too strong. I was moving all the time because I wasn’t comfortable and I told her. I also told her she could go stronger and I thought Kasia would call me but she decided to send an email to Treatwell full of lies. It is really hurtful ! Like I told her I was just in pain and I needed a deep tissue to sleep. It is a shame and sad. Monika was lovely but she just didn’t do what she was asked and I never discuss with my therapist during a massage but she was in my space and after hours. Sometimes it is good to listen to that one customer. I don’t know why you felt so attacked. I have absolutely no energy in me to attack anyone. I am weak and in pain and just thought you would be responsive to a customer. This is not what Kasia is about. My massage therapist is on leave and it just sucks for me. I didn’t need that drama Kasia. I didn’t threaten you to write a bad review. A simple call and conversation would have done it. You probably would have heard a person who has spent the past months giving back and just wanted a deep tissue to be able to sleep better. You shouldn’t do this type of work if you can’t read people.
Treatment by Anita
Was a bit weird that they didn’t have tables and just massaged me on my bed. But truthfully it was also nice being on my bed.
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