Booked a ‘gel soak off’ online for my toes (£20), only to have the technician remove the polish entirely with the filing machine in under 5 mins, no acetone or soaking at all. When I said they looked damaged, he just said that’s how they do it. It’s left my nails looking awful - could have picked off the polish for the same end result and saved myself £20. Wish I’d read the similar reviews on Google first. Won’t be back.