I've never visited the salon before, but I was swayed by a promotional deal they had listed and because of the hair colouring credentials they promote. However my overall experience was underwhelming and I was left very dissatisfied. I showed the stylist a picture of what I wanted to achieve (ombre/balayage style) but I was told that I wasn't entitled to the colouring I actually wanted because my price didn't cover this service (despite paying for the ombre/balayage option on the site). They assured me that I would still get a good result with their recommendation, so I went with it but the result i came out with was near enough the same as when I went in. Personally I feel it was definitely not worth the c.£100 I paid and on top of that they also kept trying to upsell me different things. I was never offered a glass of water during the hour I was left alone in the back of the shop, and the only reassurance I was given was that I could come back and pay again if I wasn't happy this time round. Overall I feel as though I was not treated as a valued customer because I was booked on through the promo offer, and that this salon most values money over customer service.