I was happy with the conditioning treatment - however within minutes I was being told that I needed my roots doing and that would be an extra £50 plus another £10 for a blow dry. Fair enough, my roots do need doing but that wasn’t why I came in and I felt uncomfortable being immediately upsold another treatment. The hair wash wasn’t relaxing at all - they managed to get shampoo and water in my ears and when the treatment was being applied flicks of it ended up on my forehead. I have given it three stars as I was happy with the overall result (including the blow dry) but I couldn’t wait to get out of the salon to be honest.