Appointment was at 10am arrived there 10mins before and was told to wait outside the door which was awkward. They dont have any area to sit and wait inside.The room I was shown into had a damp smell. The room was very cold and bright next to a window. Would have been better if the room was dark with fragrant candles. I was also freezing and would suggest they have a heated bed or blanket. Loved my massage with Bhavandeep though she is clearly an expert and gave me a deep massage exactly as I wanted